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Terms of Service

Notice Date: June 22, 2026
Effective Date: June 22, 2026

Welcome. Thank you for using Sky Labs Co., Ltd. products.

Sky Labs Co., Ltd. (hereinafter "Company") provides various products, applications, websites, cloud-based platforms, and related services (hereinafter "Services"). These Terms contain important information regarding your use of Sky Labs Co., Ltd. Services.

Chapter 1. General Terms

Article 1 (Purpose)

These Terms of Service govern the rights, obligations, responsibilities, and other necessary matters between the Company and its customers in connection with the use of services provided by Sky Labs Co., Ltd. (hereinafter "Company").

Article 2 (Definitions)

The terms used in these Terms are defined as follows:

  1. "Service" means all applications, websites, cloud-based platforms, integrated systems, customer support features, and any ancillary functions provided by the Company.

  2. "Individual Service" means a discrete unit of service for which the Company separately defines terms of provision, features, fees, operational policies, or service levels.

  3. "Customer" means any individual, corporation, medical institution, research institution, or public institution that enters into a service agreement with the Company under these Terms and uses the Services.

  4. "Account" means the email address registered by the Customer for identification and service use, or any combination of characters, numbers, or other information approved by the Company.

  5. "Customer Information" means data, documents, files, logs, personal information, and other electronic information input, stored, transmitted, generated, or managed in the Service by the Customer or users authorized by the Customer.

  6. "Service Fee" means the amount the Customer must pay to the Company in exchange for use of the Services.

  7. "Business Day" means a day on which commercial banks in the Republic of Korea conduct normal business operations.

Article 3 (Consent to and Amendment of Terms)

  1. Creating an account on the Company's application or website, downloading the Services, or using the Services constitutes acceptance of these Terms.

  2. The Services are available to adults only. Customers who agree to these Terms are deemed to not be legal minors in their country of residence.

  3. The Company may amend these Terms within the limits of applicable laws, and any amended terms will be announced on the website or service interface.

  4. Changes take effect from the effective date specified in the amended Terms. However, for changes that materially affect the rights and obligations of Customers, the Company will endeavor to provide notice at least 30 days in advance via registered email or in-service announcements or other reasonable means.

  5. If a Customer does not agree to the amended Terms, they may discontinue use of the Services and terminate their account. Continued use of the Services after the effective date will be deemed acceptance of the amended Terms.

Article 4 (Matters Not Specified in the Terms)

  1. Matters not specified in these Terms shall be governed by applicable laws, trade customs, the Privacy Policy, individual service operational policies, and separate agreements.

  2. The Company may establish separate terms or operational policies applicable to Individual Services, and in the event of conflict with these Terms, such separate terms or policies shall prevail.

  3. In the absence of individual terms or policies, these Terms shall apply.

Chapter 2. Use of Services

Article 5 (License and Use of Services)

  1. The Company grants the Customer a license to use the Services in accordance with these Terms and the guidelines provided within the Services. However, the license is limited, non-transferable, revocable, and non-exclusive.

  2. The Customer may use the Services only for commercial purposes in accordance with these Terms and service guidelines. All references to the Services include all related content and other materials used to provide Sky Labs Services, and the Services include updates, upgrades, improvements, modifications, changes, and additions.

  3. The Customer acknowledges and agrees that all rights to the Services are owned by Sky Labs and are protected by copyright, trademark, trade secret, patent, and other intellectual property laws and treaties that may apply to the Services.

  4. The Customer must use the Services in accordance with these Terms and the Company's operational policies, and must not infringe upon the rights of the Company or third parties or interfere with the normal operation of the Services.

  5. Personal information provided when using the Services is protected in accordance with applicable laws and regulations and the Company's Privacy Policy.

  6. Even upon agreeing to these Terms, the Customer is granted only the usage rights specified herein and is not granted ownership of the Services. The Company may also change the content or scope of the Services based on operational and technical needs, including the country of service availability, devices in use, operating system type, and partner internal policies.

Article 6 (Prohibited Activities)

The Company strives to maintain the security and safety of all Customers using the Services and endeavors to allow Customers to use the Services freely. To this end, the following prohibited activities must be avoided:

  1. Attempting to discover the source code or algorithms of the Services through reverse engineering or similar methods

  2. Attempting to arbitrarily modify or disable any features of the Services

  3. Creating derivative works based on the Services

  4. Providing the Services in the form of rental, sublicensing, hosting, resale, re-leasing, or similar service offerings

  5. Infringing upon the intellectual property rights of the Company or third parties

  6. Using the Services for illegal purposes or in ways that violate applicable laws or these Terms

  7. Distributing malicious code, viruses, or harmful data, or using the Services through hacking or other malicious means

  8. Using the Services in ways that interfere with other Customers, damage, overload, degrade, or compromise the security of systems

  9. Attempting to decrypt transmission signals between the Services and servers, or unauthorized collection of data or information from the Services or systems

  10. Using the Services in a manner that circumvents or evades restrictions, terms of use, or security measures established by the Company

  11. Using the Services for unlawful or illegal activities or for other improper purposes

  12. Any other acts deemed substantially inappropriate in purpose, comparable to items 1 through 11 above

If the Company decides to refuse or delay service provision due to any of the reasons set forth in items 1 through 12 above, it will notify the Customer accordingly.

Article 7 (Internet and Updates)

  1. Internet access is required to use the Company's Services. Additional charges may apply when using mobile networks depending on your subscribed data plan, and the Company is not responsible for internet availability or connection speed.

  2. The Company may provide updates or upgrades to improve, enhance, further develop, maintain security, and fix issues with the Services.

  3. Updates or upgrades include bug fixes, patches, feature improvements, plugins, and installation of new versions.

  4. Critical updates such as serious bug fixes or security updates may be automatically downloaded and installed without separate consent in order to protect all Customers.

  5. For other updates, the Company will notify Customers in advance and provide the opportunity to download and install the update files.

Please continue to update to the latest version for stable use of the Services.

Article 8 (Account Management)

  1. An account may be required to use the Services, and Customers must provide accurate and complete information when creating an account.

  2. Customers must promptly update their account information if changes occur, and are responsible for managing their account and password and preventing unauthorized third-party use.

  3. Customers must immediately notify the Company if unauthorized use of their account is suspected.

  4. The Company is not responsible for account theft resulting from the Customer's negligence.

  5. Customers may terminate their account and withdraw their membership through the application or website.

Article 9 (Customer Information and Data Processing)

  1. Customer information stored, transmitted, generated, or managed by the Customer in the Services is in principle owned or controlled by the Customer.

  2. The Company will not arbitrarily access or use Customer information except as required by applicable law, Customer consent, service provision and incident response, security measures, customer inquiry handling, or legal obligations.

  3. The Company may access Customer information to the minimum extent necessary for stable operation of the Services, security, incident handling, or legal compliance, and may notify the Customer of such access when necessary.

  4. Customers are responsible for backing up and managing their own information generated and stored during use of the Services.

Chapter 3. Service Changes and Termination

Article 10 (Service Provision, Changes, and Suspension)

  1. The Company endeavors to provide the Services 24 hours a day, 365 days a year, absent special circumstances. However, the Company may restrict or suspend all or part of the Services in the event of equipment inspection, maintenance, security patches, traffic surges, equipment failure, telecommunications service outages, natural disasters, hacking, or other unavoidable circumstances.

  2. The Company may conduct regular or emergency maintenance as necessary for service provision, and will announce such maintenance in advance through the service interface or website when possible.

  3. The Company may change the types, details, pricing, features, or availability of Individual Services based on operational or technical needs.

  4. If the Company terminates all or part of the Services, it will endeavor to provide advance notice by reasonable means, unless there are urgent circumstances.

  5. The Company may pre-screen, review, flag, filter, modify, reject, block access to, or remove content provided through the Services.

Article 11 (Restriction of Use and Service Termination)

  1. The Company may restrict, suspend, or terminate all or part of a Customer's access to the Services with prior notice, or in urgent cases, subsequent notice, in the following circumstances:

① Overdue or unpaid service fees

② Customer conduct that violates these Terms, operational policies, or applicable laws

③ Disruption, overload, security threats, or legal risks to the Company's or third parties' service operations arising from or likely to arise from the Customer's systems, accounts, or integration environment

④ Customer use of the Services in a manner that infringes national interests, public order, or the rights of others

⑤ A lawful request from a government agency or investigative authority

⑥ A decision by the Company or its partners to terminate all or part of the Services, or a legal obligation to do so

  1. The Company will endeavor to lift restrictions or suspensions within a reasonable scope once the grounds for such restrictions or suspensions have been resolved.

  2. Even after the Company's service provision is terminated or the Customer's service agreement is cancelled, the rights and obligations of the Customer and the Company that arose during the term of these Terms shall remain in effect.

Article 12 (Termination by Customer and Post-Termination Processing)

  1. The Customer may terminate their use of the Services at any time by deleting their account, deleting Individual Services, or following the procedures established by the Company.

  2. The Customer must independently back up any necessary Customer information prior to termination or cancellation of the service agreement.

  3. The Company may separately retain or delete Customer data in accordance with applicable laws, the Privacy Policy, separate agreements, or internal retention policies.

  4. Unless otherwise required by a separate agreement or legal obligation, Customer information may not be recoverable after termination or deletion.

Article 13 (Notices)

  1. The Company may provide individual notices to Customers via the email address registered to their account, in-service notifications, website announcements, or other reasonable means.

  2. Notices to all Customers may be substituted by posting on the service website or service interface for a designated period.

  3. Customers must maintain current contact information capable of receiving notices, and are responsible for any disadvantages arising from failure to update such information.

Chapter 4. Service Fees and Management

Article 14 (Service Fees)

  1. The Company may disclose service fees, billing criteria, payment methods, and refund policies for paid or individually designated services on the service interface, website, or in separate policies.

  2. Customers must pay service fees by the deadline established by the Company when such fees are incurred.

  3. Customers may raise objections to billed amounts in writing or electronically in accordance with the Company's designated procedures.

  4. If an overpayment is confirmed, the Company may process a refund or offset the amount against future service fees.

Article 15 (Responsibility for Payment of Service Fees)

The Customer is responsible for paying service fees. However, if the Customer designates a billing responsible party, the Customer and the billing responsible party shall bear joint and several liability for payment of service fees.

Chapter 5. Obligations of the Contracting Parties

Article 16 (Obligations of the Company)

  1. The Company endeavors to provide the Services in a stable and continuous manner.

  2. In the event of a disruption to normal service operations, the Company will make every effort to restore service as quickly as possible and maintain stable operations.

  3. The Company endeavors to address opinions or complaints raised by Customers through reasonable procedures.

  4. The Company protects Customer personal information in accordance with the Privacy Policy and will not provide Customer personal information to third parties without the Customer's consent, except when required to do so pursuant to a warrant issued by a court or other judicial or law enforcement authority for investigative purposes under applicable law.

  5. The Company will not access Customer information or share data for purposes outside those specified in these Terms. However, when access is necessary for smooth service provision such as issue resolution or Customer information protection, only authorized personnel may access and review Customer information.

  6. For Customer information collected pursuant to Paragraphs 4 and 5, if data processing such as deletion or modification is necessary for smooth service provision, the Company will obtain the Customer's consent. However, if the Customer does not provide consent, or if the absence of such consent interferes with the Company's service operations or other Customers' use of the Services, the Company may suspend the Customer's access to the Services.

Article 17 (Obligations of the Customer)

  1. Customers must comply with applicable laws, these Terms, the Company's operational policies, and security guidelines in connection with their use of the Services.

  2. If a Customer processes the personal information or sensitive information of third parties through the Services, the Customer bears responsibility for processing and protecting such information in accordance with applicable laws. The Company is not responsible for any outcomes, losses, or damages arising from the Customer's negligence, including but not limited to the leakage of third-party information.

  3. Customers must not infringe upon the rights of third parties while using the Services.

  4. Customers bear responsibility for backing up and preserving data generated and stored during use of the Services.

  5. Customers may not resell, re-lease, or re-provide the Services to third parties without the prior written consent of the Company.

  6. If a Customer causes harm to other Customers or third parties through illegal sharing or provision of the Services, the Company bears no responsibility for such conduct, and the Customer agrees to indemnify the Company and hold it harmless from obligations, losses, damages, and lawsuits brought against the Company.

  7. Customers must implement appropriate security measures for devices, PCs, and other systems processed or integrated through the Services.

  8. Customers are responsible for managing account information provided by the Company or generated through identity verification, and for preventing its disclosure.

  9. All content provided by the Company is the property of the Company or its content providers and is protected by copyright law and other applicable laws. Customers may not reproduce, copy, use, modify, or resell all or any part of such content for commercial purposes, except where a separate agreement with the Company exists or the Company has provided explicit written consent. Additionally, Customer rights to use content do not include data mining, deep learning, or similar data collection activities.

Chapter 6. Warranties and Liability

Article 18 (Scope of Warranties)

To the extent permitted by applicable law, the Company provides the Services "as is" or "as available." For example, the Company makes no specific representations or legal warranties regarding the Services, including warranties of merchantability, satisfactory quality, workmanlike effort, fitness for a particular purpose, reliability, accuracy, freedom from viruses, quiet enjoyment, non-infringement of third-party rights, or any other rights, except where applicable law does not permit the exclusion or limitation of implied warranties.

Article 19 (Scope of Company Liability)

Sky Labs is not liable for damages arising from a user's use of content or features provided through the Sky Labs Services, unless such damages are caused by Sky Labs' willful misconduct or gross negligence. The scope of such damages includes errors, omissions, interruptions, defects, delays in operation or transmission, computer viruses, connection failures, network charges, and all other direct, indirect, special, incidental, punitive, and consequential damages arising therefrom, except where applicable law does not permit the exclusion or limitation of such damages.

Chapter 7. Indemnification

Article 20 (Company's Indemnification)

1. The Company may establish a separate Service Level Agreement (SLA) for paid services or individually designated services.

Monthly Availability

Monthly cumulative downtime exceeding 24 hours but less than 72 hours

Monthly cumulative downtime exceeding 72 hours

Compensation

5 scan credits per active device

10 scan credits per active device

2. If the Company fails to meet the published SLA, Customers may claim separate compensation in accordance with the procedures established by the Company.

3. The Company's liability for damages may be limited to the scope set forth in the SLA or individual agreement, unless otherwise required by applicable law or arising from the Company's willful misconduct or gross negligence.

Article 21 (Customer's Indemnification)

  1. The Customer agrees to indemnify, defend, and hold harmless the officers, directors, agents, and licensees of the Customer's organization in the event of any dispute arising from the following:

① The Customer's violation or infringement of these Terms, applicable laws, and regulations

② Actions taken by the Company when investigating suspected violations of these Terms or upon determining that a violation has occurred

  1. If the Customer is required to indemnify the Company for damages, such indemnification includes, but is not limited to, the Company's legal fees, expenses, and any damages arising from the claims described above.

  2. The procedures for the Company's claims against the Customer for indemnification shall be governed mutatis mutandis by the provisions of Article 20.

Article 22 (Limitation of Liability)

  1. The Company is not liable for damages arising from causes beyond the Company's reasonable control, including natural disasters, war, states of emergency, telecommunications service failures, Customer's own fault, Customer's negligence in security management, or issues with the Customer's systems or software independently installed by the Customer.

  2. To the extent permitted by applicable law, the Company is not liable for indirect, special, consequential, lost profits, data loss, or business interruption damages.

  3. However, damages arising from the Company's willful misconduct or gross negligence shall be governed by applicable law.

Article 23 (Governing Law and Dispute Resolution)

  1. These Terms are governed by the laws of the Republic of Korea.

  2. In the event of a dispute arising from use of the Services, the parties shall first endeavor to resolve the matter through good-faith negotiation.

  3. Disputes that cannot be resolved through negotiation may be submitted to the competent court as prescribed by applicable law.

Article 24 (Entire Agreement / Severability)

  1. These Terms constitute the entire agreement between the Company and the Customer regarding the Company's Services, and supersede all prior oral or written agreements regarding the Services or any issues covered by these Terms.

  2. Even if any provision of these Terms becomes invalid, cancelled, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

Chapter 8. Intellectual Property

Article 25 (Customer Intellectual Property Protection Policy)

  1. The Company places great importance on the intellectual property rights of all Customers, including service users.

  2. The Company may verify allegations of copyright infringement or other legal violations in accordance with applicable law, and may terminate, suspend, or block access to the accounts of Customers who repeatedly infringe copyrights or violate applicable law.

Article 26 (Protection and Maintenance of Company Rights)

  1. Except as expressly provided in these Terms, the Company does not grant any patents, know-how, copyrights, trade secrets, trademarks, or other intellectual property rights or other rights owned or controlled by Sky Labs, including names, trade dress, logos, or substitutes.

  2. The Company's failure to exercise or enforce any legal rights or remedies to which it is entitled under these Terms or applicable law shall not be construed as a formal waiver of such rights or remedies, and the Company may continue to exercise such rights or remedies.

Chapter 9. Miscellaneous

Article 27 (Company's Rights to Customer Feedback)

If a Customer provides the Company with ideas, suggestions, feedback, or other input, including new products, technologies, promotions, product names, product feedback, or improvements, the Customer grants the Company the right to create derivative works and use, share, and commercialize such feedback in any manner and for any purpose without payment of royalties or other obligations.

Article 28 (Export Restrictions)

Export restrictions of certain countries may apply to the Company's Services, and Customers must comply with all applicable domestic and international laws and regulations applicable to the Company's Services, including all relevant export restriction laws and regulations.

Article 29 (Miscellaneous)

  1. Even if any provision of these Terms is invalid or unenforceable, the remaining provisions shall remain in effect.

  2. The Company's failure to exercise any right under these Terms shall not be construed as a waiver of that right.

  3. The Company may use opinions, suggestions, or feedback provided by Customers to the Company for service improvement, development, and commercialization.

Chapter 10: Supplementary Provisions

Article 30 (Incident Response Training and Inspection)

  1. The Company conducts regular incident response simulation training and documents and retains the results reports.

  2. Upon customer request, the Company shall provide a documented incident response simulation training results report via email.

Article 31 (Failure Handling and Recovery)

  1. In the event of a system failure, the Company has established a policy to restore the failure within a designated time by establishing a separate Service Level Agreement (SLA).

  2. The Company operates a recovery procedure policy through a separate Service Level Agreement (SLA).

  3. Upon completion of failure handling, the Company prepares a failure response report and manages it through documentation.

Article 32 (Ownership and Storage Location of Customer Data)

  1. Ownership of all data generated, entered, stored, transmitted, or processed by the customer through use of the service (hereinafter "Customer Data") belongs to the customer.

  2. The Company does not assert ownership, intellectual property rights, or other rights over Customer Data, and processes Customer Data only within the scope necessary for service provision, operation, maintenance, security management, failure response, and fulfillment of obligations under relevant laws.

  3. The Company processes Customer Data in the capacity of a trustee, and does not provide Customer Data to third parties or use it for purposes other than service provision without the customer's prior approval or grounds under relevant laws.

  4. As a general rule, the Company stores and processes Customer Data at data centers located within the Republic of Korea, and does not transfer it overseas without the customer's prior consent or grounds under relevant laws.

  5. The Company stores Customer Data at the following locations and shall notify the customer if the storage location changes:
    - Storage locations: LG Mega Center, 1743-1 Gwanyang-dong, Dongan-gu, Anyang-si, Gyeonggi-do; and LG CNS, Gurang-dong, Gangseo-gu, Busan Metropolitan City

  6. The Company applies access control, encryption, backup, and other technical and administrative protective measures to ensure the confidentiality, integrity, and availability of Customer Data.

Article 33 (Transfer and Export of Customer Data)

  1. When the transfer or export of Customer Data is necessary due to a customer request, legal or contractual obligation, service termination, system migration, disaster recovery, or other legitimate reason, the Company shall review the purpose, scope, and method of transfer in advance and carry out an approval process.

  2. When transferring Customer Data, the Company shall apply the following protective measures to protect the confidentiality and integrity of the data:
    - Encryption of data in transit
    - Encryption of data when using storage media
    - Restricting personnel involved to authorized individuals with approved access rights
    - Recording and retaining data transfer history and work logs

  3. When transferring Customer Data to an external institution or another information system, the Company shall preferentially apply a VPN or an equivalent secure communication method.

  4. After completing the data transfer, the Company verifies the transfer results, and any temporary files or temporarily stored data generated during the transfer process shall be safely deleted in accordance with internal policy.

  5. Upon customer request, the Company may provide verification materials regarding the results of the data transfer.

Article 34 (Provision of Information Regarding Customer Data and Response to Third-Party Requests)

  1. Upon request from the customer or an authorized representative designated by the customer regarding Customer Data, the Company may review and process whether to provide information in accordance with relevant laws and security policy.

  2. When there is a request to view, extract, back up, or provide Customer Data, the Company shall verify the requester's authority and process the request within the approved scope.

  3. When a request for the provision of Customer Data is received from a court, investigative agency, supervisory authority, or other public institution, the Company shall verify legality under relevant laws before responding only to the extent necessary.

  4. Unless prohibited by law, the Company shall endeavor to notify the customer without delay of any third-party request for information related to Customer Data.

  5. When providing Customer Data, the Company shall provide only the minimum necessary scope of information in accordance with the principle of least privilege, and shall retain records of the details provided.

  6. The Company may refuse a third party's request to provide Customer Data if there is no legitimate legal basis for the request.

If you have any further questions about the Company's Services, please contact our customer support center at any time.

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